Credit By: Gulf Today
Etihad Airways has maintained its status as a Five-Star Global Airline for the third year in a row, according to the Airline Passenger Experience Association (APEX). The award was given out during the Long Beach, California, APEX Awards Ceremony, honouring Etihad’s continuous commitment to delivering a first-rate traveller experience.
The TripIt app from Concur, a highly regarded travel organizer, provides unbiased passenger input and insights to choose the APEX Five Star Airline Awards winners. The awards employ an extensive five-star rating system to assess entries based on information from travellers on more than one million flights operated by more than 600 airlines. A reputable external auditing company’s independent certification process bolsters the credibility of the prizes.
The CEO of Etihad, Antonoaldo Neves, expressed gratitude for the honour and underlined the importance of visitors to the airline’s operations. “We are incredibly proud to maintain our Five-Star rating for the third year in a row, thanks to our guests’ ratings and feedback,” the speaker said. “Our guests are at the heart of everything we do.” Neves restated Etihad’s dedication to providing top-notch service modelled after customary Emirati hospitality.
The airline’s commitment to providing an exceptional customer experience is demonstrated by its Five-Star Global Airline rating, which comes as Etihad is ready to launch flights to new locations like Dusseldorf, Copenhagen, and Osaka. Increased flight frequencies on routes throughout Europe and Asia are part of Etihad’s continued network expansion, which makes travel easier for customers.
From First, Business and Economy cabins throughout its fleet to The Residence, an eye-catching three-room luxury on the Airbus A380, Etihad is committed to providing an award-winning guest experience in every place. APEX has consistently recognized Etihad with the Five-Star Global Airline rating, highlighting the airline’s commitment to providing the best possible service and hospitality in the aviation sector.
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